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The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations Human Resource Management segregating them by gender basedProven strategies for navigating hard conversations, building team resilience and managing business transformation In The Emotional Intelligence Advantage, leading expert Amy Jacobson shares a framework for resolving challenges in the workplace. How do you tackle tough conversations? How does your team react when a key process or system changes? And how can you overcome doubt and indecision to create a culture of alignment and trust? When it comes to